PENGARUH ORGANIZATIONAL RESILIENCE, AMBIDEXTERITY, DAN PARADOX LEADERSHIP TERHADAP KINERJA BISNIS UMKM (STUDI KASUS DI KECAMATAN PESANGGRAHAN)

Abstract

This study aims to analyze the influence of organizational resilience, organizational ambidexterity, and
paradox leadership on the business performance of MSMEs in the Pesanggrahan District, South Jakarta.
The background of this research is the significant growth of MSMEs, yet they still face challenges in
maintaining business performance amid economic uncertainty, the pandemic, and Industry 4.0 demands.
This research employs a quantitative associative method using a purposive sampling technique involving
100 MSME respondents from various business sectors. Data were collected through questionnaires and
analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with the help of SmartPLS
3 software. The findings reveal that all three independent variables positively and significantly influence
MSME performance. Specifically, organizational resilience enhances crisis adaptation, ambidexterity
balances innovation and efficiency, while paradox leadership supports decision-making in paradoxical
situations. This study provides theoretical contributions to business management literature as well as
practical implications for MSMEs and policymakers.